FAQ

How do I place an order?

Placing an order on the web site with smartballusacom is fast and easy. Registration on the web site is not required, although it makes it faster and easier for future purchases as we store your name, email address, billing address, shipping addresses, and previous order information..

For ease of future orders, credit card information can be stored on your credit card's gateway server if you choose.  Simply check the box to store credit card information, or if you have done this in the past, the saved credit card options will be shown.  For security purposes, credit card information is not retained on our servers. To log into your account, click Login at the top of any page, and enter your username and password.  If you are already logged in, click View Account or My Account link at the top of any page.  Click Create Account to set up a new account.

Privacy Policy

We do not sell or rent your personal information to anyone at any time.

 
 
Payment and Shipping

 

​We accept Visa, Mastercard, Discover & American Express. We cannot accept personal checks. At this time, to keep shipping costs to a minimal we only ship Smartball(s) with USPS.  To date we have never had anyone not receive their Smartball in a timely manner.

 
Secure Ordering & Payment Options

 

When you place an order on our site, we protect your credit card number and all personal information by using top level encryption technology. Encryption scrambles your credit card number and personal information, and it remains scrambled while traveling over the internet between your computer and our web site. We use GeoTrust secure socket layer (SSL) encryption, the industry standard for secure ecommerce transactions. You may need to temporarily unblock pop-ups for the information to display.

Our site requests the CVV2 credit card verification value during the checkout process. This is the 3 or 4 digit number printed on your card, and is a security measure recommended by the credit card industry.

 
 
Returns & Refunds
 

If a Smartball is defective please let us know with 14 days of receiving and we will send you a new one.  Smartball is dependent upon technology, it's software app Smartball Hockey which is available for Apple and Android devices.  Since Smartball Hockey is a software product and performance varies by device, and cellular network coverage, no warranties, guarantees or refunds are offered for the software.  The Smartball Hockey app is updated, enhanced and improved on a regular based to improve the User experience. Smartball is a novelty entertainment and sports game, no express warranties or guarantees are made.  All Sales Final.